Open to opportunities

Akeredolu Oyinkansola

@akeredoluoyinkansola

Message

Dedicated Customer Success Manager focused on enhancing client satisfaction.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and results-driven Customer Success Manager with a strong background in client engagement and customer relationship management. My expertise lies in resolving inquiries, handling complaints, and upselling services to enhance customer satisfaction and drive business growth. I have a proven track record of converting leads into paying customers and maintaining 100% data confidentiality.

Throughout my career, I have demonstrated excellent communication and conflict resolution skills, ensuring smooth interactions across various channels. I pride myself on resolving 95% of customer complaints on the first contact, significantly reducing escalations and improving service efficiency. My commitment to elevating customer experiences through proactive issue resolution and exceptional service delivery has consistently contributed to business success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

The Writers Pen CV Writing

Oct 2023 - Present (1 year 8 months)

As a Customer Service Representative, I improved response efficiency by 30% and converted 60% of leads into paying customers through personalized engagement. I maintained 100% data confidentiality and increased customer retention by 25% through exceptional service. My role involved resolving 95% of customer complaints on first contact and educating customers on business services.

Customer Relationship Management Complaint Handling Confidentiality Lead Conversion Customer Retention Communication Skills

SEO Content Writing Intern

Informalli

Oct 2023 - Jan 2024 (3 months)

As an SEO Content Writing Intern, I produced SEO-driven articles that secured top search rankings, increasing organic traffic by 10%. I optimized on-page elements and integrated targeted keywords, leading to improved click-through rates and session durations.

seo writing SEO Optimization Content Strategy On Page SEO Content Management

Researcher and Content Writer

Folabod Travels and Tours Limited

Nov 2022 - Jun 2023 (7 months)

In my role as a Researcher and Content Writer, I collaborated on content strategies that enhanced brand awareness. I conducted research for social media content and contributed to Google ads and proposal writing, helping to drive engagement and growth.

Content Strategy Social Media Management Proposal Writing Google Ads Brand Awareness Creative Writing Collaboration

Education

Degrees, certifications, and relevant coursework

Lagos State University

Bachelor of Arts, History and International Studies

2017 - 2021

Studied History and International Studies, focusing on the dynamics of historical events and their impact on global relations. Developed critical thinking and analytical skills through extensive research and writing assignments.