Resho Junior

Provides second-level support for employees by diagnosing and resolving hardware, software, and network issues. Assists with monitoring and maintaining company servers, switches, and routers, and supports cybersecurity initiatives.

Provided Tier 1 IT support to non-technical internal users through desk side support services. Configured hardware, devices, and software to set up workstations for employees and responded to support requests.

Retrieved readings for assigned cycles accurately and timely, delivered water bills, and educated customers on water conservation. Trained new meter readers and used GPS technology to locate customers.

Upgraded and installed new main water service to consumers, reported illegal connections, and performed routine tests of new main water lines. Delivered water samples to treatment plants and documented daily reports.

Prepared orders for shipment by picking, packing, and labeling merchandise. Conducted inventory control checks and maintained equipment to keep the warehouse well-stocked and in good working order.

Guided groups of up to 10 people on scheduled tours, sharing historical and cultural context. Managed tour groups by keeping on schedule and handling issues to promote positive experiences.

Pursuing a Bachelor Degree in Cybersecurity, expected to complete in May 2026.

Earned the Google Cybersecurity Certificate in April 2025.

Completed Networking Level 1 training from March to May 2018.

Completed Networking Level 2 training from May to August 2018.

Completed Interconnecting Cisco Networking Devices training in June 2017.

Earned an Associate's degree in Information Technology from 2012 to 2016.

Earned a Diploma in Technical Education from 2005 to 2009.

Earned a Primary School Certificate from 1996 to 2005.