Akeem Bennett
@akeembennett
Dependable customer service professional with mechanical maintenance experience.
What I'm looking for
I am a motivated and dependable professional with hands-on experience in mechanical maintenance and customer service. I have supported routine mechanical repairs and adhered to safety procedures while working collaboratively with team members.
I hold an NCTVET Certificate of Competence – Customer Service Representative (Administrative Assistant), Level 2, and completed customer service training where I handled inbound and outbound inquiries professionally. I demonstrated empathy, active listening, and clear communication to resolve customer concerns and escalate issues when necessary.
My strengths include strong interpersonal and verbal communication skills, effective multitasking, time management, and a team-oriented, proactive attitude. I have experience following service standards and maintaining confidentiality while complying with company policies.
I am seeking opportunities that allow me to develop professionally, take on challenges, and contribute positively to an organization through reliable performance and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sagility - Customer Service Representative Training Center
Sep 2025 - Nov 2025 (2 months)
Handled inbound and outbound customer inquiries via phone and system platforms, resolved customer concerns, and escalated issues while maintaining confidentiality and service standards.
Mechanical Engineering Assistant
Jonathan Grant High School
Sep 2023 - Jul 2024 (10 months)
Assisted with repairing front-end and front fascia components and supported routine mechanical maintenance and repair tasks while following safety procedures and collaborating with team members.
Education
Degrees, certifications, and relevant coursework
Skill Sagility - Customer Service Representative Training Center
Certificate, Customer Service
2025 - 2025
Completed Customer Service Representative training focusing on handling inbound and outbound customer inquiries and complaint resolution.
National Council on Technical and Vocational Education and Training (NCTVET)
Certificate of Competence (Level 2), Customer Service
Awarded Certificate of Competence (Level 2) for Customer Service Representative (Administrative Assistant) on May 31, 2024.
Jonathan Grant High School
High School Diploma, Secondary Education
Secondary education at Jonathan Grant High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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