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Akeem Bennett

@akeembennett

Dependable customer service professional with mechanical maintenance experience.

Jamaica
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What I'm looking for

I am looking for a role where I can grow professionally, tackle practical challenges, and contribute reliably to a collaborative team while delivering excellent customer service.

I am a motivated and dependable professional with hands-on experience in mechanical maintenance and customer service. I have supported routine mechanical repairs and adhered to safety procedures while working collaboratively with team members.

I hold an NCTVET Certificate of Competence – Customer Service Representative (Administrative Assistant), Level 2, and completed customer service training where I handled inbound and outbound inquiries professionally. I demonstrated empathy, active listening, and clear communication to resolve customer concerns and escalate issues when necessary.

My strengths include strong interpersonal and verbal communication skills, effective multitasking, time management, and a team-oriented, proactive attitude. I have experience following service standards and maintaining confidentiality while complying with company policies.

I am seeking opportunities that allow me to develop professionally, take on challenges, and contribute positively to an organization through reliable performance and continuous improvement.

Experience

Work history, roles, and key accomplishments

JS

Mechanical Engineering Assistant

Jonathan Grant High School

Sep 2023 - Jul 2024 (10 months)

Assisted with repairing front-end and front fascia components and supported routine mechanical maintenance and repair tasks while following safety procedures and collaborating with team members.

Education

Degrees, certifications, and relevant coursework

SC

Skill Sagility - Customer Service Representative Training Center

Certificate, Customer Service

2025 - 2025

Completed Customer Service Representative training focusing on handling inbound and outbound customer inquiries and complaint resolution.

NN

National Council on Technical and Vocational Education and Training (NCTVET)

Certificate of Competence (Level 2), Customer Service

Awarded Certificate of Competence (Level 2) for Customer Service Representative (Administrative Assistant) on May 31, 2024.

JS

Jonathan Grant High School

High School Diploma, Secondary Education

Secondary education at Jonathan Grant High School.

Tech stack

Software and tools used professionally

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Akeem Bennett - Customer Service Representative - Sagility - Customer Service Representative Training Center | Himalayas