Jaleel Caines
@jaleelcaines
IT Support professional at Ascensos providing frontline technical support and step-by-step troubleshooting.
Trinidad and TobagoWhat I'm looking for
At Ascensos, I provide frontline technical support, troubleshoot issues step by step, and document resolutions. I also escalate complex issues while helping customers.
At DirecOne, I diagnosed hardware and software issues, performed network maintenance, managed support tickets, and provided technical guidance. At Teleperformance, I resolved customers’ technical issues and maintained documentation.
My projects include installing and configuring Windows, troubleshooting boot, driver, and hardware issues in a PC lab, and configuring a home network. I hold CompTIA A+, Network+, and IT Fundamentals certifications.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Ascensos
Jun 2025 - Present (1 year 4 months)
Provide frontline technical support, perform step-by-step troubleshooting and diagnostics, document issues and resolutions, escalate complex issues, and deliver excellent customer service.
Technical Support Specialist
DirecOne
Jan 2025 - May 2025 (4 months)
Diagnosed hardware and software issues, performed network maintenance, managed support tickets, and provided technical guidance.
Customer Service Representative
Teleperformance
Nov 2023 - Jan 2025 (1 year 2 months)
Resolved customer technical issues, maintained documentation, and met performance metrics.
Production Worker
Arawak
Oct 2022 - Nov 2023 (1 year 1 month)
Operated machinery and reported equipment faults.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
Introduction to Data Science, Data Science
Completed Introduction to Data Science in September 2026.
CompTIA
CompTIA Network+, Network Fundamentals
Earned CompTIA Network+ certification in March 2025.
CompTIA
CompTIA A+, Hardware and Software Troubleshooting
Earned CompTIA A+ certification in December 2024.
CompTIA
CompTIA IT Fundamentals, Information Technology
Earned CompTIA IT Fundamentals certification in July 2020.
SBCS
Applied IT Fundamentals, Information Technology
Completed Applied IT Fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Salary expectations
Job categories
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