Open to opportunities

Akash Williams

@akashwilliams

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I build product analytics and payment insights that improve conversion, reliability, and growth.

India

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What I'm looking for

I'm looking to use product analytics, experimentation, and payment data to improve customer journeys, conversion, and product decisions in a data-driven team.

At Razorpay, I own end-to-end product analytics for Network Tokenisation, using payment data to improve checkout success rates, monitor performance, and uncover growth opportunities. My CVV-less flow recommendation lifted success rate by 2%, while my analysis of an in-session retry feature estimated Rs. 2 Cr in monthly GMV impact.

I build self-serve KPI dashboards, scalable SQL analyses, and monitoring systems that help Product Managers, Engineering Managers, and leadership act on real-time data. I’ve defined metrics across success rates, drop-offs, settlement TAT, and payment performance, reducing reporting preparation by 90% and manual requests by 22%.

Previously at Dehaat, I partnered across Product, Marketing, and Category to improve onboarding conversion, automate reporting, resolve data inconsistencies, and ship a route-optimization algorithm that improved rupee efficiency by 10%.

Experience

Work history, roles, and key accomplishments

Current

Product Analyst

Current

Razorpay

Dec 2025 - Present (9 months)

Owned end-to-end product analytics for Network Tokenisation, identifying CVV entry as a key friction point and recommending a CVV-less flow that lifted success rate by 2%. Built automated dashboards and monitoring layers, cutting report prep by 90% and manual requests by 22%, and designed A/B tests that recovered failed payments, contributing an estimated Rs. 2 Cr in monthly GMV.