Mugdha User

Business Analyst & Product Analyst with 2.5+ years of experience in fintech and logistics, specializing in user journey analysis, KPI definition, stakeholder management, and data-driven process improvement. At Delhivery, I own analytics for a quick commerce client, root cause analysis, SLA resolution, and QuickSight dashboards that drove delivery accuracy to 95%. At VaultPay, I used SQL and Amplitude for funnel and cohort analysis , reducing payment defaults by 28%, increasing mandate completion by 35%, and driving 15% MoM growth via CAC-optimized acquisition. Proficient in SQL, Python (pandas, scikit-learn), Tableau, Power BI, and Amazon QuickSight.

Experienced in requirements gathering, BRD documentation, funnel analysis, cohort analysis, and dashboard delivery for client-facing and internal stakeholders. Actively seeking Business Analyst, Product Analyst, Associate Product manager, Growth Analyst roles in Bengaluru or remote .

I publish and build: I have implemented ML forecasting models for inventory management (IEEE conference), designed consumer-facing apps in Figma, and completed AI Product Management and Advanced Data Analytics certifications. I seek roles where I can apply analytics-led product decisions to improve activation, payments, and operational metrics.