Akash kristy raj

I am a dynamic Senior Customer Service Representative with proven expertise at Epifi Technologies, excelling in data analysis and CRM management. My commitment to enhancing customer satisfaction is reflected in my effective communication skills and ability to collaborate with teams. I have successfully trained new hires and adeptly navigated complex customer issues, ensuring compliance with regulatory standards while driving service excellence.

Throughout my career, I have provided assistance to customers on various account issues, including credit cards and fixed deposits. My analytical skills have allowed me to identify opportunities for upselling services, and I am proficient in leveraging multiple CRM platforms such as Freshworks, Sherlock, Zendesk, and Salesforce. I take pride in maintaining accurate records of all customer interactions, which supports transparency and operational efficiency.

In my previous roles, I have managed client profiles and KYC data, ensuring compliance with evolving AML regulations. I have also provided mentorship to junior analysts during complex investigations, demonstrating my leadership abilities. My experience in customer service has equipped me with the skills to resolve inquiries efficiently and maintain high service quality.