Looking for a job

Akansha Togarwar

@akanshatogarwar

Customer Support Executive seeking an international BPO role, bringing CRM workflow experience from QLORON Technologies and a customer-first approach.

India

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What I'm looking for

I'm seeking a Customer Support, Chat Process, Voice Process, or International BPO role where I can deliver excellent customer experience and meet quality and productivity targets.

At QLORON Technologies, I supported an HR operations platform covering leave management, attendance tracking, and employee onboarding. I worked with HR, frontend, and QA teams to understand requirements, troubleshoot issues, and keep records accurate.

On Sortboxs, a lead management CRM, I gained hands-on understanding of customer data, lead follow-ups, and CRM workflows. I bring customer support experience across chat, email, and voice processes, with professional English and Hindi and working Telugu and Marathi.

Experience

Work history, roles, and key accomplishments

Software Developer Intern

QLORON Technologies

Feb 2025 - Aug 2026 (1 year 6 months)

Worked with HR, frontend and QA teams to understand requirements, resolve issues and deliver features on schedule. Supported HR operations platform covering leave management, attendance tracking and employee onboarding workflows.

Human Resources Frontend QA Troubleshooting Documentation Data Accuracy Communication Skills Teamwork

Education

Degrees, certifications, and relevant coursework

Rajiv Gandhi College of Engineering, Research and Technology, Chandrapur

Bachelor of Engineering, Electronics & Telecommunications

2020 - 2024

Grade: 7.5/10 CGPA

Bachelor of Engineering in Electronics & Telecommunications from Rajiv Gandhi College of Engineering, Research and Technology, Chandrapur, with a CGPA of 7.5/10.