At Binmile Technologies Pvt Ltd, I customized ServiceNow Hardware Asset Management processes for hardware procurement and receiving. I developed platform scripts and server-side logic to support receiving validations, asset costs, and mobile transactions.
For a scoped custom application, I implemented catalog items, record producers, and flows in a domain-separated environment. I also integrated ServiceNow Incident Management with Jira and configured Now Assist for summarization, content generation, and questionnaire recommendations.
I revamped the ESC Portal with custom pages, widgets, side-panel navigation, and light and dark themes. I also configured SLAs and notifications, set up Virtual Agent flows, and trained NLU models.
For HR Service Delivery, I implemented HR Case Management and developed HR services, record producers, criteria, flows, and service activities. My work also includes ServiceNow ITSM, Service Portal development, and ITIL processes.
