Mariam Qadir
@mariamqadir
Customer service professional with a focus on social media marketing.
PakistanWhat I'm looking for
I am a dedicated professional with experience in customer service and social media marketing. My journey began at Atlantis BPO, where I provided inbound customer service for multiple internet providers. I efficiently managed customer inquiries, order placements, and billing, utilizing CRM systems to streamline operations. My ability to collaborate with billing and installation teams ensured that customers received timely and quality service.
In addition to my customer service experience, I have developed social media marketing strategies at WabWar, a software house. I established and led a sales and social media marketing team, working closely with cross-functional teams to enhance our outreach. My internship as a Tax Advisor and Consultant further enriched my skill set, providing me with hands-on experience in tax returns and compliance, which has equipped me with a solid understanding of tax laws and regulations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Atlantis BPO
Provided inbound customer service for multiple internet providers, managing inquiries, order placements, and billing efficiently. Utilized CRM systems for streamlined operations and collaborated with billing and installation teams to ensure quality service.
Social Media Manager
WabWar (Software House)
Managed customer inquiries and social media platforms, developed marketing strategies, and established a sales team. Collaborated with cross-functional teams to ensure timely responses and quality service.
Tax Advisor Intern
Institute of Chartered Accountants of Pakistan
Assisted with individual and business tax returns, gained experience in sales return registration, and supported tax documentation preparation. Learned about tax laws and compliance processes.
Education
Degrees, certifications, and relevant coursework
Institute of Chartered Accountants of Pakistan
Certificate in Accounting and Finance, Accounting and Finance
Completed a Certificate in Accounting and Finance, focusing on fundamental competencies in accounting practices and tax regulations.
Federal Board of Intermediate and Secondary Education
Higher Secondary School Certificate, Pre Engineering
Grade: 1st Division
Achieved Higher Secondary School Certificate (Pre Engineering) with a 1st Division, demonstrating proficiency in engineering principles.
Federal Board of Intermediate and Secondary Education
Secondary School Certificate, Science
Grade: 1st Division
Achieved Secondary School Certificate (Science) with a 1st Division, showcasing a strong foundation in scientific principles.
Availability
Location
PakistanAuthorized to work in
Job categories
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