Ajoy S Saha
@ajoyssaha
I build regulated mobile banking and conversational AI products that improve customer outcomes and delivery governance.
IndiaWhat I'm looking for
At Wells Fargo, I’ve launched mobile banking capabilities for 1.5M active retail customers, raising CSAT to 85% while reducing release cycles from nine to four weeks. I’ve also secured executive sign-off for a $286MM digital transformation across 178 practices and 70M end customers.
I bring 24+ years of product, delivery, regulatory, and risk governance leadership, alongside hands-on GenAI building. Since 2024, I’ve shipped conversational AI dashboards, multi-agent systems, RAG pipelines, MCP servers, and LLM evaluation frameworks designed for measurable operational outcomes.
Experience
Work history, roles, and key accomplishments
Vice President, Lead Product Manager
Dec 2015 - Present (10 years 9 months)
Led end-to-end launch of mobile banking capabilities for 1.5M active retail customers, lifting CSAT to 85% and cutting release cycle time from 9 to 4 weeks. Directed a 140-person delivery organization and built compliance frameworks for regulatory remediation programs.
Project Manager / PMO
Reznext Global Solutions
Jan 2014 - Dec 2015 (1 year 11 months)
Delivered strategic programs achieving 60% market growth; led Sugar CRM E2E implementation and dashboard automation.
Implementation Project Manager
SAP-Concur Technologies
Jan 2014 - Dec 2014 (11 months)
Managed global travel tech implementations and served as Salesforce Administrator across full product deployment lifecycle.
Improved onboarding efficiency by 50% and achieved 100% post-training retention.
Key Account Manager & BA
HotelHub LLC
Jan 2011 - Dec 2013 (2 years 11 months)
Served as Product Solution Advisor and ISO Internal Auditor (SDLC), managed a team of 100+, and drove API integration and new business deals across USA/Europe.
Team Leader & Operations Manager
TRX Technologies, Intelenet, Convergys
Jan 2002 - Dec 2011 (9 years 11 months)
Led teams of 35-100+ and implemented process improvements achieving 80% SLA efficiency gains.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Science Bangalore
Postgraduate Advanced Certificate, Computational Data Science
2024 - 2025
Pursued a PG Advanced Certificate in Computational Data Science, with a capstone project on a conversational AI platform.
IIMM Pune
Postgraduate Diploma, Personnel and Human Resource Management
2008 -
Earned a PG Diploma in Personnel and Human Resource Management.
DOEACC
Postgraduate Diploma, Computer Application
2002 -
Earned a PG Diploma in Computer Application.
University of Calcutta
Bachelor of Commerce (Hons.), Commerce
2000 -
Completed a Bachelor of Commerce with Honours.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Website
ajoysaha.comPortfolio
github.com/ajoys24Salary expectations
Social media
Job categories
Skills
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