sowmya lakshminarayanan
@sowmyalakshminarayan
Principal Product Manager at Verizon who delivered AI products generating $8.05M in savings and reducing calls by 1.13M.
IndiaWhat I'm looking for
At Verizon Consumer Group, I turned leadership strategy into a prioritized portfolio of AI products and took machine learning and generative AI products into production. Across the CVO and NBX programs, that work delivered $8.05M in cost savings and reduced calls by 1.13M.
I led the iPhone pre-order launch on vzw.com across successive Verizon roles and launched unified digital onboarding for Wireless, FWA, and FiOS customers. I also led Problem Solver, Verizon's generative AI tool for frontline associates, from roadmap to delivery.
I use customer feedback, KPI scorecards in BigQuery, and A/B testing to guide product and investment decisions. My experience also includes a regulated financial-services environment at USAA and product work across telecommunications, banking, and logistics.
Experience
Work history, roles, and key accomplishments
Owned the Mobile and Home AI product roadmap as Machine Learning Product Owner, turning leadership strategy into an executable portfolio of AI use cases. Delivered $8.05M in cost savings and beat call-reduction targets by 27%.
Ran the Voice of Customer program end to end, turning unstructured customer feedback into prioritized fixes and building reporting for senior stakeholders. Led end-to-end UAT for Pega-based solutions.
Specialist, Dotcom eCommerce Release and Automation Program Lead
Apr 2015 - Jan 2018 (2 years 9 months)
Owned the vzw.com regression program across major enterprise releases, covering scope, entry/exit criteria, and production-readiness sign-off. Standardized a reusable automation framework adopted by multiple teams.
Validated consumer banking applications for USAA in a regulated environment and drove UFT adoption. Also worked on logistics applications for UTi Worldwide and design validation for Xerox.
Education
Degrees, certifications, and relevant coursework
SDNB Vaishnav College (Autonomous), University of Madras
Bachelor of Computer Science, Computer Science
Grade: First Class
Bachelor of Computer Science with First Class from SDNB Vaishnav College, University of Madras.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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