At Crystal Trading & Services Co. WLL, I generated new B2B and B2C business, managed leads through to confirmed orders, and increased repeat orders from existing accounts. I prepared quotations and proposals, negotiated pricing and terms, and followed up on open quotations.
I supported marketing campaigns and client presentations, researched market and competitor activity, and tracked sales KPIs to inform management’s commercial and pricing decisions. I also coordinated with sales, logistics, and management to process orders and deliver on time.
At Qatar Airways, I delivered customer service during FIFA World Cup 2022 and was awarded Best Performer for three months. I managed flight updates, rebookings, and ticketing on Amadeus, and assisted travellers with different needs and language backgrounds.
