Open to opportunities

Evelyn William

@evelynwilliam

Message

Experienced BPO professional with a focus on customer care and management.

India

Message

What I'm looking for

I am looking for a role that allows me to utilize my management skills in a dynamic environment, with opportunities for growth and development.

I have around 7 years of experience in the BPO sector, specializing in Customer Care and Sales within international voice and data processes. My journey has equipped me with a robust skill set in handling Team Operations and Management, as well as managing Escalations, Interviews, Migration, Systems Testing, Quality Assurance, Appraisals, Trainings, and Refreshers.

My career progression led me to the role of Assistant Manager in Motor Claims, where I honed my leadership abilities and operational expertise. Although I took a break from my career for personal reasons, I am eager to leverage my extensive experience and educational background, including a postgraduate degree in Science and a Professional Diploma in Software Technology and Systems Management from NIIT, to contribute effectively to a new team.

Experience

Work history, roles, and key accomplishments

Assistant Manager, Motor Claims

NIIT

Gained a Professional Diploma in Software Technology and Systems Management. Developed skills in software technology and systems management.

Systems Management Data Analysis Quality Assurance Technical Support

Assistant Manager, Motor Claims

BPO Sector Company

Managed customer care and sales in international voice and data processes. Handled team operations, escalations, interviews, and system testing.

Customer Service Sales Team Management Quality Assurance Training Conflict Resolution Data Processing Process Improvement

Education

Degrees, certifications, and relevant coursework

Unknown

Post Graduate, Science

Completed a post-graduate degree in Science. This advanced study provided a strong foundation in scientific principles and methodologies.

NIIT

Professional Diploma, Software Technology and Systems Management

Obtained a 2-year Professional Diploma in Software Technology and Systems Management. This program focused on key aspects of software development and system administration.