At Hostinger, I consulted inbound clients on digital solutions, guided them through setup and onboarding, and managed an AI voice sales agent handling customer calls.
I analyzed call outcomes and interaction data to improve automation workflows and sales performance, while collaborating with internal teams on onboarding and customer satisfaction.
As a Technical Customer Success Specialist at Hostinger, I supported hosting, SaaS, domain, and website products. I diagnosed technical issues and guided customers through website setup, migrations, integrations, and configurations.
At PT Victory International Futures, I advised clients on financial decisions, investment opportunities, market trends, and risk management. I hold a Bachelor's Degree in English Language Education from Sanata Dharma University.
