FBFrancis Mark Baylon
@ajbaylon
Customer-focused Computer Science graduate skilled in sales support, web development, and problem solving.
PhilippinesWhat I'm looking for
I am a recent Bachelor of Computer Science graduate with hands-on experience in customer service as a Sales Advisor at Concentrix, where I handled high-volume inbound calls, resolved customer concerns, and maintained strong client relationships.
I combine technical curiosity—training in IoT, AI and Machine Learning and working knowledge of Python, Java, C#, JavaScript, and web development—with practical communication and documentation skills developed in a call center environment.
I am motivated to apply my technical foundation and customer-facing experience to roles that value problem solving, continuous learning, and delivering reliable support and product information.
Experience
Work history, roles, and key accomplishments
Sales Advisor
Concentrix
Aug 2024 - Present (1 year 5 months)
Handle up to 40 inbound calls per shift in a high-volume contact center, resolving customer issues, providing product information, and maintaining customer relationships to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
SPSTI College Las Piñas
Bachelor of Science, Computer Science
Pursued a Bachelor’s degree in Computer Science at STI College Las Piñas, completed in August 2024.
SPSTI College Las Piñas
High School Diploma, High School
Completed high school at STI College Las Piñas in March 2020.
Sto. Niño de Eucharistia Academy
Junior High School Certificate, Junior High School
Completed junior high school at Sto. Niño de Eucharistia Academy in April 2018.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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