Ajay Param

I’m a results-driven Customer Service and Operations professional with 6+ years of progressive experience across e-commerce, telecommunications, retail, and service industries. I specialize in customer inquiry resolution, complaint handling, and cross-functional collaboration that consistently supports customer satisfaction and service quality benchmarks.

In my most recent Operations Customer Expert role, I deliver high-quality customer service by resolving product inquiries, complaints, and escalations in line with SLA requirements. I also collaborate with internal sales teams to identify customer needs, using persuasive communication to drive upsell and retention targets.

I bring a continuous-improvement mindset to my work. I analyze customer feedback and interaction data to identify operational gaps, recommend process improvements, and streamline workflows—while also training and onboarding new team members on customer engagement best practices and service standards.

Earlier experience includes e-commerce product and content moderation, where I ensured compliance with platform quality and policy standards in high-volume environments. I also supported market research and content optimization to improve visibility and engagement, and I developed training materials to maintain consistent content quality across teams.