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Ajay Dongre

@ajaydongre

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Experienced Technical Support Engineer with a strong troubleshooting background.

India

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What I'm looking for

I am looking for a role that challenges my technical skills and offers opportunities for growth in a collaborative environment.

I'm Ajay Bharat Dongre, a dedicated Technical Support Engineer with over 2 years of experience in the IT industry. My journey began as a Network Engineer at TGN Buildcon BSNL Franchise, where I honed my skills in diagnosing and resolving complex technical issues. I have a solid foundation in both Windows and Linux environments, which has equipped me to handle a variety of technical challenges effectively.

Throughout my career, I have worked with reputable organizations such as Tech Mahindra and Infosys, where I provided exceptional customer support and technical assistance. My hands-on experience with tools like Service Now, Azure Portal, and various remote support applications has enabled me to deliver timely solutions to clients. I am passionate about expanding my knowledge and skills in a challenging role that allows me to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Process Executive

Current

Infosys

Feb 2025 - Present (5 months)

Provided technical support, including live chat, Teams call, and email support. Conducted cold emailing to customers based on predefined lists and rules.

Technical Support Live Chat Support Teams Call Support Email Support Cold Emailing

Windows Service Desk Engineer

Yoda Tech Pte Ltd

Aug 2023 - Present (1 year 11 months)

Troubleshot software and hardware issues, including LAN/WAN problems, and provided remote support. Utilized various tools such as Teams, Thunderbird, Outlook, and Service Now for daily operations.

Remote Support Active Directory SCCM

Desktop Support Engineer

Xpressbees

Jun 2022 - Present (3 years 1 month)

Set up user accounts and profiles on systems, and installed and configured operating systems. Ensured maintenance of the Asset database and provided desktop support.

Desktop Support Operating System User Account Maintenance Asset Management Software Configuration

Customer Support Associate

Tech Mahindra

Jan 2022 - Present (3 years 6 months)

Provided timely and effective customer support through various channels including live chat, email, and ticketing systems. Used the V2I portal for B2B clients and checked customer details in the CRM to resolve queries.

Customer Support Live Chat Support Email Support Ticketing Systems CRM

Network Engineer

TGN Buildcon BSNL Franchise

Apr 2019 - Present (6 years 3 months)

Researched and identified solutions to software and hardware issues. Configured VPN clients and resolved connectivity issues, ensuring seamless network operations. Documented technical knowledge in the form of notes and manuals.

Technical Support VPN Documentation

Education

Degrees, certifications, and relevant coursework

Swami Ramanand Teerth Marathwada University Nanded

Bachelor of Science, Computer Science

Grade: 70%

Completed a Bachelor of Science in Computer Science, focusing on foundational computer principles and information technology. Achieved a 70% passing score upon graduation.