Ajay Arvind

Provided advanced technical support and troubleshooting for email security solutions, ensuring rapid issue resolution and minimal customer impact. Analyzed and mitigated security threats, false positives, and policy misconfigurations, enhancing detection accuracy for the Machine Learning model.

Provided expert-level support for Symantec Messaging Gateway, Symantec Email Security.cloud, Backup for Packet Shaper, and Symantec Security Analytics products. Managed customer queries and issues related to Anti-Spam, Anti-Malware, Content Filtering, and Application policies configuration.

Demonstrated expert knowledge of the Freshdesk product, providing technical support to customers via Phone, Chat, and Email channels while maintaining SLAs based on ticket severity. Configured support channels and customized helpdesk features to meet specific business use cases.

Oversaw operations of Symantec Email Security Cloud, including handling escalations and addressing Priority 1 tickets. Expertly analyzed email headers and resolved complex issues efficiently, while configuring SPF, DKIM, and DMARC DNS records for optimal customer environments.

Provided instant remote resolution for various computer-related issues and wireless devices, excluding hardware. Diagnosed and troubleshooted a range of Windows Operating System-based problems, including installation, network connectivity, and application management.

Currently pursuing a Post Graduate Program in Cyber Security from Simplilearn. The program includes modules from MIT SCC and EC-Council, covering CompTIA Security+, Certified Ethical Hacker (CEH), and CISSP Certification.

Completed a Bachelor of Engineering in Electronics and Communication Engineering. Gained foundational knowledge in electronic circuits, communication systems, and digital signal processing.