At WIPRO Limited, I support enterprise email security and routing with Cisco Email Security Appliance (ESA) and Proofpoint Email Protection.
I investigate escalated email-flow, routing, and security issues, respond to security alert escalations, and escalate incidents to Incident Responders following predefined processes.
I implement and maintain SPF, DKIM, and DMARC standards, and contribute to event-analysis improvements such as reducing false positives and tuning alerting use cases.
I also use ServiceNow for incident and problem management, maintain technical documentation, and provide technical support for software, hardware, networks, IP addresses, and VPNs.
