Shyam Ganesh

I am a cyber security professional with 2.4 years of hands-on experience in technical support, threat analysis, security monitoring, and operations. I focus on pre-sales, implementation, and technical troubleshooting for enterprise security products.

In my current role I handle critical alerts from Trend Micro Apex One and Vision One XDR, investigate threats, analyze logs, and escalate cases to vendor TAC when required. I perform phishing and spam analysis using Trend Micro Email Security and conduct URL and file sandbox analysis.

I manage incidents and tickets through ServiceNow and FreshDesk, ensuring SLA compliance while preparing daily, weekly, and monthly reports, knowledge bases, use cases, and root cause analyses. I also perform patch and vulnerability management using ManageEngine and SecPod, and support MDM solutions like Soti and Scalefusion.

I hold vendor certifications including Trend Micro Apex Central for Administrators, Cloud One Workload Security Technical Essentials, and Worry-Free XDR Fundamentals for MSPs, and I bring a pragmatic, documentation-driven approach to improving security posture and resolving incidents efficiently.