Open to opportunities

MOHAN KHATANA

@mohankhatana

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Investigation and risk professional specializing in fraud detection.

India

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What I'm looking for

I am looking for a role that allows me to leverage my investigative skills in fraud prevention and compliance, within a supportive and dynamic team environment.

I am an investigation and risk professional with over 1.3 years of experience at Amazon, where I specialize in transaction risk analysis, fraud detection, and compliance operations. My expertise lies in utilizing tools such as Paragon and Ekata to investigate high-risk buyer behaviors and transaction anomalies. I have a strong focus on SOP adherence and pattern recognition, which has enabled me to deliver over 95% SLA adherence in quality and timeliness metrics.

Throughout my career, I have collaborated with cross-functional teams to resolve high-impact fraud cases and supported internal audits through thorough documentation checks. My role as a Transaction Risk Investigator has honed my skills in analyzing behavioral patterns and ensuring data privacy compliance. I am passionate about applying my investigative acumen in a dynamic financial crime or compliance analyst role, where I can contribute to risk mitigation and uphold global financial integrity.

Experience

Work history, roles, and key accomplishments

Transaction Risk Investigator-Buyer’sRisk

Amazon Development Centre India Pvt. Ltd.

Mar 2024 - Present (1 year 3 months)

Investigated high-risk buyer behaviors and transaction anomalies using tools like Paragon, Ekata, and external verification resources. Analyzed behavioral patterns, IP mismatches, and payment inconsistencies to assess account credibility, ensuring data privacy compliance. Supported internal audits through documentation checks and SOP adherence, collaborating with legal and operations teams to reso

Compliance PARAGON Ekata Auditing

Customer Support Executive-Voice Process

Tech Mahindra

Aug 2022 - Present (2 years 10 months)

Resolved last-mile delivery issues, tracked packages, and coordinated between logistics and customers for escalated concerns via chat, email, and phone. Monitored and identified abusive customer behavior patterns, including repeated false claims and policy misuse, ensuring compliance with internal policies. Investigated suspicious customer interactions by analyzing historical order data and behavi

Customer Support Logistics Coordination Compliance Policies Fraud Detection Data Analysis Communication

Education

Degrees, certifications, and relevant coursework

Rajasthan Technical University

Bachelor of Technology, Civil Engineering

Completed a Bachelor of Technology (B.Tech) in Civil Engineering. The curriculum provided a strong foundation in engineering principles and problem-solving.