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Aisiri Kangod

@aisirikangod

Quality Analyst I / Subject Matter Expert at Amazon Prime Video who helped develop AURA, raising model accuracy from 55% to 95%.

India

Message

At Amazon Prime Video, I serve as a Quality Analyst I / Subject Matter Expert across Trust & Safety workflows, ensuring accurate maturity ratings and content descriptors. I helped develop AURA, an AI-assisted review tool that raised model accuracy from 55% to 95% and cut human interventions by 80%.

I lead a team of 15, run high-risk audits and calibrations, and use defect analysis and RCA/CAPA to improve decision consistency. I also build trackers, dashboards, and VBA automations, and partner with Operations, Policy, Science, and Global QA on ambiguous cases and best practices.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst I / Subject Matter Expert

Current

Amazon Prime Video

Dec 2023 - Present (2 years 10 months)

Serves as SME for Prime Video quality and Trust & Safety workflows, leading a team of 15 and developing AURA, an AI-assisted review tool that raised model accuracy from 55% to 95% and cut human interventions by 80%. Performs high-risk audits, leads calibrations, and drives RCA/CAPA programs.

Quality Assurance Trust and Safety AI Review Data Annotation RCA CAPA Calibration Team Leadership VBA Automation Excel MIS Reporting Stakeholder Management

Catalog Specialist I

Amazon Prime Video

Jan 2021 - Nov 2023 (2 years 10 months)

Executed end-to-end catalog workflows with high autonomy at ~135% productivity, supporting a team of ~22. Handled audits, calibrations, escalations, and produced MIS reports on productivity, quality, and defect trends.

Catalog Operations Audit Calibration MIS Reporting Excel VBA Automation Process Improvement

Education

Degrees, certifications, and relevant coursework

Amazon

Train the Trainer, Training

Completed the Train the Trainer program.

Amazon

Prime Video T&S Thrive Graduate, Trust & Safety

Completed the Prime Video Trust & Safety Thrive Graduate program.

Queen's University Belfast

Master of Science, Marketing

Completed an M.Sc. in Marketing, including a dissertation on consumer perspective of electronic word of mouth in the theatre industry and a consultancy project with The Trade Desk.