Preksha N
@prekshan
Operations & Escalations analyst focused on trust, compliance, and automation-driven accuracy.
IndiaWhat I'm looking for
I’m a Trust & Safety Operations professional with 1.5 years at Amazon Prime Video Trust & Safety, where I was rated Exceeds High Bar in the 2026 Annual Review. I strongly own escalations from start to finish—triaging cases, assessing regulatory impact, running root cause analysis, and putting CAPA plans in place to prevent recurrence.
I’ve handled 200+ customer escalations end to end and completed 250+ root cause analyses, while auditing and validating metadata accuracy across 500+ titles through Walk the Store reviews. I built automation tools (including validation before title submission and keyword frequency flagging) that reduced handling time by 20% and helped identify and resolve 1,000+ metadata compliance errors, and I was converted from contract to full-time in 8 months for taking high-impact work beyond scope.
Experience
Work history, roles, and key accomplishments
Operations & Escalations Analyst
Jul 2024 - Present (1 year 10 months)
Owned 200+ customer escalations end-to-end across compliance and regulatory workflows, performing 250+ root-cause analyses and implementing CAPA to close recurrence gaps. Built automation and trackers that reduced handling time 20%, resolved 1,000+ metadata compliance errors across 4,500+ titles, and saved 28+ hours/month.
Built a background verification tracking dashboard in Power BI and Excel, cutting HR report generation from 8 hours to 2 hours per week (75% reduction). Validated HR datasets and automated data transformations using Excel and Power BI.
Education
Degrees, certifications, and relevant coursework
Administrative Management College
Master of Computer Applications (MCA), Computer Applications
Completed a Master of Computer Applications (MCA) at Administrative Management College in Bengaluru.
New Horizon College
Bachelor of Computer Applications (BCA), Computer Applications
Completed a Bachelor of Computer Applications (BCA) at New Horizon College in Bengaluru.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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