I’m looking to lead Customer Success or Enterprise Account Management teams, driving retention, expansion and revenue growth through scalable strategies, strong executive relationships and high-performing teams. I thrive in SaaS and technology environments where customer value, data and commercial outcomes come together.
Looking for a job
Mohit Chauhan
@mohitchauhan
I lead enterprise customer success teams that protect revenue, improve adoption, and grow strategic SaaS accounts.
IndiaWhat I'm looking for
I've led Customer Success and Enterprise Account Management teams at SOTI and Spare Superhero, managing strategic SaaS portfolios, renewals, adoption, and expansion. At Spare Superhero, I built an eight-member CS and Account Management team and sustained 92%+ retention across 300+ dealer accounts.
At SOTI, I led enterprise account teams across APAC and SEA, improving portfolio adoption from 37% to 80% and delivering 18% license expansion at renewal across a $2.5M ARR portfolio. I also led a 12-member regional CSM team, built operating cadences and playbooks, and scaled a technical adoption model that reduced support tickets by 40%.
My background spans enterprise mobility, digital solutions, technology services, customer onboarding, technical deployments, account health, and executive stakeholder management. I use Salesforce, Zoho CRM, Power BI, Google Apps Script, Google Analytics, and Firebase to build data-led retention and growth motions.
Experience
Work history, roles, and key accomplishments
SP
Current
Manager, Customer Success
Spare Superhero Pvt Ltd (Partnr)
Jan 2026 - Present (7 months)
Built and led an 8-member Customer Success / Account Management team, establishing CS strategy, KPIs, and operating rhythms. Owned post-sales P&L, retention, and expansion across 300+ active dealer accounts, driving 22% quarter-on-quarter platform GMV growth while sustaining 92%+ portfolio retention.
Led 4 Enterprise Account Managers across 20 strategic accounts worth $2.5M ARR on a global EMM SaaS platform. Increased adoption from 37% to 80% and drove 18% license expansion at renewal. Led enterprise deployments and migrations with zero disruption, improved NPS from 4 to 8, and coached teams on renewals, stakeholder management and value realization.
Led a 12-member CS team, owning hiring, onboarding, coaching, performance and regional SaaS execution. Defined KPIs, operating cadences and playbooks for renewals, adoption and expansion. Led an 80-endpoint adoption pilot that cut support tickets 40%. Managed QBRs, escalations, deployments and at-risk accounts while driving retention and roadmap feedback.
Client Success Manager
Markup Designs Pvt. Ltd.
Feb 2021 - Sep 2022 (1 year 7 months)
Managed customer onboarding and implementation for digital solutions, establishing clear success criteria and sales-to-delivery handoffs. Drove product adoption through training and enablement, supported renewals, upsell and cross-sell by aligning solutions to business outcomes, and coordinated internal teams to resolve issues and strengthen long-term customer relationships.
Customer Success Partner
BTOSC Infotech Pvt. Ltd.
Mar 2019 - Feb 2021 (1 year 11 months)
Managed onboarding, adoption and relationships for mobile/web applications and digital marketing programs. Translated customer needs into implementation and adoption plans, tracked ROI via Google Analytics, monitored NPS and support trends to identify churn risks, and coordinated technical teams to resolve issues and strengthen customer relationships.
DL
Managed technical customer queries on a global technology platform from issue to resolution. Coordinated with technical, logistics and service teams to drive timely resolution, maintain customer expectations and meet service commitments. Built strong expertise in enterprise communication, escalation management, issue ownership and service coordination.
AE
Senior Operations Executive
Aegis
Dec 2016 - May 2017 (5 months)
• Managed sales-operations workflows and performance reporting, translating operational data into visibility for senior management.
• Supported process standardization, reporting cadence and day-to-day coordination across operational stakeholders to improve execution
consistency
IT Administrator
See Ciba Crop Sciences
Sep 2015 - Oct 2016 (1 year 1 month)
• Managed day-to-day IT infrastructure and user technology support, coordinating with vendors and internal stakeholders to maintain
service continuity.
• Handled vendor coordination and SLA discussions, building an early foundation in technical troubleshooting, service management and
stakeholder communication later applied to enterprise SaaS account management.
Education
Degrees, certifications, and relevant coursework
CD
C-DAC
PG Certificate, Big Data Analytics
2018 - 2019
Grade: 6.7
GLA University
Bachelor of Technology, Electronics & Communication Engineering
2011 - 2015
Grade: 6.78
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
2500k-3000k INR
Social media
Job categories
Skills
Customer SuccessEnterprise Account ManagementCustomer RetentionNRRGRRRenewalsUpsellingCross SellingStrategic Account PlanningStakeholder ManagementQBRsCustomer OnboardingProduct AdoptionCustomer HealthChurn PreventionTeam BuildingTeam CoachingKPI ManagementSalesforceZoho CRMZoho Books APIPower BIGoogle Apps ScriptWorkflow AutomationGoogle AnalyticsP L OwnershipTechnical Discovery ProcessImplementationMigrationEscalation ManagementGupshup
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