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Aisha Abubakar

@aishaabubakar3

I support short-term rental guests and operations through responsive communication, coordination, and organized follow-through.

Nigeria
Message

What I'm looking for

I'm looking for a customer service, virtual assistance, or operations support role where I can coordinate requests, communicate across time zones, maintain organized records, and improve workflows.

I'm currently supporting short-term rental operations, responding to guest inquiries before, during, and after stays while managing reservations, communications, and property-related requests.

I coordinate cleaners, maintenance teams, and service providers, track operational activities in Google Sheets and Trello, and follow issues through to resolution for clients in the United States and United Kingdom. I also use AI tools to improve workflows and draft communications.

My background includes tenant relations, administrative and research support at the National Water Resources Institute, virtual assistance, and freelance graphic design and AI video generation for Apexium Technology Ltd.

Experience

Work history, roles, and key accomplishments

SS
Current

VA Customer Service – STR Operations Support

STR Operations Support

Jan 2023 - Present (3 years 9 months)

Provided remote customer support and administrative assistance for short-term rental properties, handling guest inquiries, reservations, and operational coordination. Coordinated with cleaners and maintenance teams, resolved guest concerns, and maintained records using Google Sheets and Trello.

Education

Degrees, certifications, and relevant coursework

CA

Career Crafters Academy

Internship, Virtual Assistance

2024 - 2025

Completed a virtual assistant internship, managing email correspondence, coordinating meetings, and maintaining administrative documentation.

NI

National Water Resources Institute

Assistant Role, Administration

2019 - 2021

Worked as an administrative and research assistant, maintaining records and supporting documentation management.

Tech stack

Software and tools used professionally

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