
Aisha Abubakar
@aishaabubakar3
I support short-term rental guests and operations through responsive communication, coordination, and organized follow-through.
What I'm looking for
I'm currently supporting short-term rental operations, responding to guest inquiries before, during, and after stays while managing reservations, communications, and property-related requests.
I coordinate cleaners, maintenance teams, and service providers, track operational activities in Google Sheets and Trello, and follow issues through to resolution for clients in the United States and United Kingdom. I also use AI tools to improve workflows and draft communications.
My background includes tenant relations, administrative and research support at the National Water Resources Institute, virtual assistance, and freelance graphic design and AI video generation for Apexium Technology Ltd.
Experience
Work history, roles, and key accomplishments
VA Customer Service – STR Operations Support
STR Operations Support
Jan 2023 - Present (3 years 9 months)
Provided remote customer support and administrative assistance for short-term rental properties, handling guest inquiries, reservations, and operational coordination. Coordinated with cleaners and maintenance teams, resolved guest concerns, and maintained records using Google Sheets and Trello.
Graphic Design & AI Video Generation Assistant
Apexium Technology Ltd
Aug 2025 - Oct 2025 (2 months)
Designed visual assets for digital marketing campaigns and social media content, and created AI-generated video content to support brand awareness. Managed multiple projects while ensuring brand consistency and meeting deadlines.
Virtual Assistant Intern
Career Crafters Academy
Nov 2024 - Apr 2025 (5 months)
Managed email correspondence, coordinated meetings and schedules across time zones, and maintained organized records and administrative documentation. Assisted with daily communication and task management.
Tenant Relations & Customer Support Assistant
Freelance
Jan 2022 - Dec 2023 (1 year 11 months)
Served as primary point of contact for tenant inquiries and maintenance requests, coordinating schedules and communicating updates between tenants and service providers. Maintained detailed records and ensured issues were tracked to resolution.
Administrative & Research Assistant
National Water Resources Institute
Nov 2019 - Dec 2021 (2 years 1 month)
Maintained accurate records, entered and verified data with high accuracy, and assisted teams with administrative support and documentation management. Ensured information was properly maintained and accessible.
Education
Degrees, certifications, and relevant coursework
Career Crafters Academy
Internship, Virtual Assistance
2024 - 2025
Completed a virtual assistant internship, managing email correspondence, coordinating meetings, and maintaining administrative documentation.
National Water Resources Institute
Assistant Role, Administration
2019 - 2021
Worked as an administrative and research assistant, maintaining records and supporting documentation management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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