AISAM UL HAQ User
@aisamulhaquser
I resolve internet, router, modem, WiFi, and customer account issues for U.S. technology customers.
PakistanWhat I'm looking for
I've provided remote technical support to U.S. customers at Server Plus, resolving internet connectivity, router, modem, and WiFi issues through phone, email, and ticketing systems.
I document customer records accurately, escalate complex issues to higher support tiers, and communicate clearly while working independently in remote environments.
My experience as a private tutor strengthened my communication and presentation skills, while my video production work at Bioniks Pvt. Ltd. added hands-on content creation experience.
Experience
Work history, roles, and key accomplishments
Lead Technical Support Representative
Server Plus
Jun 2024 - Jun 2026 (2 years)
Provided remote technical support to U.S. customers, troubleshooting internet connectivity, routers, modems, and WiFi issues. Handled support via phone, email, and ticketing systems, escalated complex issues, and maintained accurate documentation.
Videographer & Video Editor
Bioniks Pvt. Ltd.
Apr 2024 - Jun 2024 (2 months)
Produced and edited promotional video content.
Private Tutor
Self Employed
Jan 2021 - Jan 2024 (3 years)
Developed strong communication and presentation skills.
Education
Degrees, certifications, and relevant coursework
Benazir Bhutto Shaheed University Lyari
Bachelor of Arts, English Literature and Linguistics
2021 - 2024
Grade: CGPA 2.90/4.00
Pursued a Bachelor's degree in English Literature and Linguistics, achieving a CGPA of 2.90/4.00.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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