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Muhammad Moeez

@muhammadmoeez1

I resolve Windows, hardware, network, and remote-user technical issues efficiently.

Pakistan
Message

What I'm looking for

I'm seeking a remote IT technical support, L1 helpdesk, or technical chat/email support role where I can resolve user issues, handle tickets efficiently, and work flexible international shifts.

I've assisted remote users through screen-sharing tools, resolving software crashes, system-setting issues, driver conflicts, and general technical queries. I also diagnose hardware performance bottlenecks and optimize Windows 10/11 systems remotely and locally.

As a Google IT Support Specialist and Google AI Prompting Essentials credential holder, I bring hands-on experience with AnyDesk, TeamViewer, RDP, LAN tuning, and ticket-focused customer support. I'm equipped for remote work with high-speed internet, backup power, a quiet dedicated workspace, and flexibility for night, rotational, and international time-zone shifts.

Experience

Work history, roles, and key accomplishments

SE

Remote IT Support Specialist

Self Employed

Provided remote user and chat support, resolving software crashes, driver conflicts, and system settings issues. Diagnosed and fixed hardware performance bottlenecks and optimized LAN settings for improved stability.

Education

Degrees, certifications, and relevant coursework

BR

BISE Rawalpindi

Intermediate in Computer Science, Computer Science

Pursuing Intermediate in Computer Science (ICS).

FB

FBISE (Federal Board)

Matriculation, Computer Science

Completed Matriculation in Computer Science in October 2024.

Tech stack

Software and tools used professionally

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