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Nursultan User

@nursultanuser1

Customer Support Specialist at Yandex with technical troubleshooting experience and a B2B portal serving about 650 clients.

Kazakhstan

Message

What I'm looking for

I'm looking for a remote support role where both customer care and technical troubleshooting matter.

At Yandex, I resolved customer issues in chat, including delivery problems, damaged orders, refunds, and compensation. I followed knowledge-base procedures while supporting customers in a high-volume queue.

I also built and maintain the Rival Auto Parts B2B portal, used by about 650 business clients and 6 managers. I integrated it with 1C and Kaspi Pay, and investigate production issues using TypeScript, PostgreSQL, REST APIs, and logs.

Experience

Work history, roles, and key accomplishments

Current

Web Developer

Current

Rival Auto Parts

Jun 2026 - Present (5 months)

Built and maintain a wholesale ordering portal used daily by about 650 business clients and 6 managers. Integrated the portal with 1C and Kaspi Pay, and investigate and fix production issues reported by users and managers.

TypeScript Next.js PostgreSQL REST APIs Git Kaspi Troubleshooting

Sales Trainee

Academica

Nov 2026 - Nov 2026 (0 months)

Called warm leads, qualified their needs, and booked online consultations, running about 15 Zoom consultations in a week. Worked in amoCRM and WhatsApp Business, ranking among the top of the team by daily call volume and talk time.

Sales Lead Qualification AmoCRM WhatsApp Business Zoom Cold Calling

Customer Support Specialist

Yandex

Resolved customer issues in chat, including wrong or damaged orders, delivery problems, refunds, and compensation. Followed internal knowledge-base scenarios to provide fast and consistent answers while working 12-hour shifts in a high-volume support queue.

Customer Support Live Chat Knowledge Base De escalation Refunds Complaints High Volume Queues