Ainur Akhmedianov
@ainurakhmedianov1
I troubleshoot technical incidents and support fintech customers across complex B2B and B2C operations.
KazakhstanWhat I'm looking for
At Yandex, I investigate service, application, and user-access issues using SQL, REST APIs, Postman, Jira, and Help Desk systems. I document incidents, monitor SLA compliance, and escalate complex cases to specialized teams.
I've also supported English-speaking banking customers at Alfa-Bank, handled back-office requests and transaction reviews, and delivered second-line network troubleshooting at DomPy. I'm currently studying Cyber Security and looking to bring my support, IT operations, and incident-management experience to remote international teams in fintech, Web3, or cybersecurity.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Yandex
Jun 2025 - Present (1 year 3 months)
Provide technical support and troubleshoot service, application, and user-access issues. Investigate complex technical cases, use SQL and APIs for analysis, and manage incidents through ticketing systems.
Education
Degrees, certifications, and relevant coursework
IU International University of Applied Sciences
Bachelor of Science, Cyber Security
2025 -
Pursuing a Bachelor of Science in Cyber Security with an expected graduation in 2029.
Availability
Location
KazakhstanAuthorized to work in
Job categories
Skills
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