ailani perez

I'm a Lead Receptionist at Parkview Memory Care, where I support residents, families, and staff through clear, professional communication in a healthcare setting.

Over four years in customer service and administrative work, I've answered and routed high-volume calls, maintained confidentiality, managed team scheduling, and kept digital records using Microsoft Word, Excel, and Google Docs.

I'm completing a Bachelor of Arts in Psychology at San Diego State University, with a minor in Counseling & Social Change. My coursework includes Cultural Psychology, Counseling Foundations, Abnormal Psychology, Language & Identity, and Interpersonal Communication.

I've also volunteered as a Teacher's Aide, Crisis Text Line volunteer, and Alcohol & Other Drugs Department volunteer. As a fluent Spanish speaker and transfer-student event panelist, I value helping people navigate challenges and feel heard.