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ORESTI KISIGO

@orestikisigo

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Sales Executive at Y9 Microfinance Bank who acquired 30+ customers monthly and reduced loan defaults by 15%.

Tanzania

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What I'm looking for

I'm seeking to contribute to a dynamic financial institution in a sales or relationship management role.

At Y9 Microfinance Bank, I acquired more than 30 new customers per month through direct sales and marketing of financial products. I also managed relationships with existing clients and followed up on loan repayments.

In this role, I managed a portfolio of more than 100 active clients, achieved 100%–115% of monthly sales targets, and improved customer retention by 20%. I also reduced the loan default rate by 15%.

At NMB Bank PLC, I delivered front-line banking services, promoted savings accounts, loans, and digital services, and supported customers with account opening and transactions. I hold a Bachelor of Banking and Finance from Institute of Finance Management (IFM) and am seeking a sales or relationship management role at a financial institution.

Experience

Work history, roles, and key accomplishments

Sales Executive & Customer Retention Officer

Y9 Microfinance Bank

Jan 2023 - Jan 2026 (3 years)

Drove customer acquisition through direct sales and marketing of financial products, managed client relationships, and followed up on loan repayments. Achieved 100%–115% of monthly sales targets and reduced loan default rate by 15%.

Sales Customer Acquisition Customer Retention Relationship Management Loan Processing Customer Service Communication Skills Negotiation

Retail Banking Officer

NMB Bank PLC

Jan 2022 - Jan 2023 (1 year)

Delivered front-line banking services including account opening and transactions, promoted bank products, and built strong customer relationships. Opened 20–25 new customer accounts per month and maintained 95%+ accuracy in transactions.

Retail Banking Account Opening Customer Service Product Promotion Cross Selling Transaction Processing Relationship Management