At EFU General, I troubleshoot Windows, MS Office, network, and hardware issues for staff and resolve support tickets.
I manage user accounts and access with Active Directory and Group Policy.
I also maintain antivirus, backups, and updates, and set up PCs, printers, and peripherals.
At Salaam Takaful, I assisted the IT team with computer, printer, and network troubleshooting, Windows and software installation, hardware setup, and routine user support.

