Aicha Cheikh El Mami

I am a multilingual customer support and collections specialist with hands-on experience in CRM, SAP, and call center operations. I combine empathy-driven customer engagement with meticulous collections processes to reduce outstanding balances and improve client satisfaction.

In my recent role as a Multilingual Translator, I supported high-profile conferences and cross-cultural communication in English, French, and Arabic, ensuring accuracy and cultural relevance. As a Freelance Collection Specialist, I followed up on overdue invoices, maintained confidential financial records, and optimized workflows to secure timely payments.

Previously, as a Senior Customer Service Representative supporting cryptocurrency users, I consistently achieved a 95%+ satisfaction rate, managed invoicing via CRM tools, and trained colleagues on platform workflows to boost team efficiency. My background in English Studies and teaching strengthens my communication, mentoring, and documentation skills.

I seek to bring my blend of translation, customer-care, and collections expertise to a role where clear communication, process improvement, and measurable recovery results are prioritized.