KDKwame Dabla
@kwamedabla
Multilingual customer-care specialist driving satisfaction and operational efficiency.
MoroccoWhat I'm looking for
I am a bilingual French and English customer-care specialist with over five years' experience supporting users across tech, health, and crypto sectors. I excel at reducing response and resolution times while maintaining high satisfaction rates.
At Binance I delivered bilingual support for cryptocurrency users, guided KYC, withdrawals, trading, and staking processes on CEX and DEX platforms, and collaborated with technical teams to reduce escalations and improve workflows.
I have led service improvements that lifted satisfaction to over 95%, boosted data accuracy through verification processes, and consistently used CRM and live-chat tools like Zendesk and Intercom to deliver measurable customer success.
Experience
Work history, roles, and key accomplishments
BIDelivered bilingual French and English support for cryptocurrency users, achieving a 95% satisfaction rate and reducing average response time by 30% through live chat and ticketing optimizations.
Customer Care Specialist
IZI Safety
Nov 2020 - Mar 2024 (3 years 4 months)
Provided email and live chat support across tech and health sectors, improving customer satisfaction to 96.5% and boosting data accuracy by 30% through verification and database updates.
Junior Customer Care Manager
ASPI Santé
Jul 2020 - Nov 2020 (4 months)
Supported a French health‑tech startup, increasing repeat customer rate by 16% and working cross‑functionally to raise customer satisfaction by 10%.
Call Center Agent
Koala Phone
Nov 2019 - Mar 2020 (4 months)
Maintained a 15% client retention rate through quality engagement, scheduled appointments and optimized sales agent routes while improving social media engagement as an intern.
Education
Degrees, certifications, and relevant coursework
European School of Advanced Management
Master's Degree, Strategic Management & Business Development
2017 - 2019
Completed a Master's degree in Strategic Management & Business Development from November 2017 to December 2019.
CEFAM
Bachelor's Degree, Business Administration
2013 - 2016
Completed a Bachelor's degree in Business Administration from November 2013 to July 2016.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
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