Ahmed El Hanafy

Customer Support Specialist | Fintech & Crypto | KYC & Compliance | Multilingual (EN, FR, AR)

I am a customer support specialist with 5+ years of experience in the finance, cryptocurrency, and fintech industries, having worked at Binance, Bybit, SwissBorg, and Saccom Capital Group. My expertise includes KYC verification, AML compliance, fraud prevention, and customer success. I have extensive experience with Salesforce, Zendesk, HubSpot, and Jira Service Desk, ensuring seamless customer interactions and operational efficiency.

In addition to customer support, I have experience in sales administration and financial services, helping companies improve client onboarding, dispute resolution, and operational workflows. I thrive in fast-paced environments and specialize in handling high-volume inquiries with accuracy and professionalism.

Fluent in English, French, and Arabic, I can support diverse clients and navigate international markets. My strong problem-solving skills and ability to analyze customer sentiment help drive customer satisfaction and retention.

Currently, I am preparing to move to Malta to pursue a Master’s in International Management & Global Business. I am interested in opportunities within customer support, fintech, iGaming, and financial services, particularly in roles related to customer success, compliance, and operations.

I am open to full-time, hybrid, or remote roles in Europe and eager to contribute my skills to innovative companies.