Open to opportunities

Ahshan Shirker

@ahshanshirker

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Customer-success professional experienced in student advising, customer support, and training.

Slovakia

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What I'm looking for

I seek a customer-focused role in student advising, customer success, or administration where I can coach teams, improve processes, and support client outcomes.

I am a highly motivated customer success and student advising professional with a background in customer service, training, and education. I have guided students through studying abroad processes and supported customers across telecommunications, tourism, and retail sectors.

In customer-facing roles I resolved complex issues, collaborated with cross-functional teams, and met performance metrics while improving processes and reporting progress to directors. I have experience supervising teams, training new hires, and participating in HR hiring activities.

My achievements include managing customer care delivery at AT&T Bratislava, driving customer success initiatives at BenchMark Bratislava, and advising students remotely at AR Consultancy. I also have hands-on sales and operations experience from roles in tourism and retail.

I am seeking roles where I can apply my analytical skills, attention to detail, and commitment to excellence to help customers and students achieve their goals while contributing to organizational performance.

Experience

Work history, roles, and key accomplishments

Current

Senior Student Advisor

Current

AR Consultancy

Jan 2023 - Present (2 years 9 months)

Guide and support students through study-abroad journeys, providing academic advice, course selection assistance, and help with student loans and scholarships to improve placement and outcomes.

Course Selection Remote Support Customer Service

Customer Success Manager

BenchMark Bratislava

Jan 2022 - Jan 2023 (1 year)

Collaborated with cross-functional teams to resolve customer issues, drive customer success, and meet performance metrics while improving retention and satisfaction.

Customer Success Account Management Cross Functional Collaboration Performance Metrics Customer Retention Reporting

Customer Care Supervisor

AT&T

Jan 2019 - Jan 2022 (3 years)

Supervised customer care operations, trained newcomers, supported HR hiring processes, and reported team progress and process updates to directors to improve service delivery.

Team Leadership Training HR Support Reporting Process Improvement Customer Service Performance Management

Customer Care Representative

Big Bus Public

Jan 2018 - Jan 2019 (1 year)

Provided customer care and technical consulting, sold tour tickets, and managed bus line control around the city center to ensure smooth operations and customer satisfaction.

Customer Service Ticket Sales Technical Consulting Operations Coordination Cash Handling

Sales Executive

Moonzara Fashion

Jan 2015 - Jan 2017 (2 years)

Supported merchandising and inventory management and ensured an exceptional in-store customer experience to drive sales and visual standards.

Merchandising Inventory Management Sales Customer Experience Visual Merchandising Retail Operations

Education

Degrees, certifications, and relevant coursework

Budapest Metropolitan University (formerly Budapest Metropolitan College)

Bachelor of Business Management, Business Management

2017 - 2021

Completed a Bachelor's program in Business Management focused on business fundamentals, management practices, and organizational skills.

Ontario College (Advance Diploma in Information Technology)

Advanced Diploma, Information Technology

2014 - 2017

Completed an Advanced Diploma in Information Technology, covering core IT topics and practical skills relevant to technical support and consulting roles.