Open to opportunities

Alyona Arseni

@alyonaarseni

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Curious lifelong learner passionate about teaching and customer relations.

Slovakia

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What I'm looking for

I seek a role that fosters growth, collaboration, and the opportunity to make a meaningful impact.

I am a dedicated professional with a passion for continuous learning and personal growth. My journey has taken me through various roles, including Account Manager and English Teacher, where I have honed my skills in relationship building and effective communication. I thrive in environments that challenge me to expand my knowledge and expertise.

Currently, I work as a Customer Service Representative, where I maintain customer profiles and ensure satisfaction through effective problem-solving and support. My experience in managing payroll processes and workforce management has equipped me with a strong foundation in organizational skills and attention to detail. I am always eager to embrace new opportunities and collaborations that allow me to contribute positively to my team and the organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Insignia

May 2024 - Present (1 year 4 months)

Maintained customer profiles in Microsoft Dynamics 365, handling identity verification and fraud monitoring. Addressed customer concerns via calls and emails, escalating issues and complaints as needed.

Microsoft Dynamics 365 CRM Identity Verification Customer Service KYC Cross Selling

English Teacher (CELTA)

Columbus

Oct 2019 - Present (5 years 11 months)

Taught students the fundamentals of the English language, creating lesson plans and assigning homework. Graded tests and essays, providing feedback to help students develop confidence in their reading, writing, and speaking skills.

Lesson planning Curriculum Development Public Speaking

Account Manager

AM2PM

Oct 2017 - Present (7 years 11 months)

Maintained company relationships with customers, building long-term connections. Managed workforce, payroll, absence, and handled pay queries and missing timesheets.

Workforce Management Payroll Absence Management T&A System Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

Cambridge Assessment English

Certificate in English Language Teaching to Adults (CELTA), English Language Teaching

2019 - 2019

Completed the CELTA program, focusing on language analysis, teaching methodologies, and classroom management. Developed skills in planning lessons, utilizing resources, and fostering student language development.