Anna User - Senior - System Support Specialist - Východoslovenská energetika a.s. | Himalayas
Anna UserAU
Open to opportunities

Anna User

@annauser3

Enthusiastic Senior System Support Specialist with strong analytical skills.

Slovakia

What I'm looking for

I am looking for a role that challenges my analytical skills and allows for professional growth in a collaborative environment.

I am a dedicated Senior System Support Specialist with extensive experience in data management and system integration. Currently, I work at Východoslovenská energetika a.s., where I collaborate on setting up new processes and products, ensuring optimal procedures that enhance customer experience. My proactive approach to testing and monitoring system performance has led to significant improvements in operational efficiency.

Throughout my career, I have held various roles that have honed my skills in data analysis, project management, and customer service. As a team leader of the HELPLINE System Support group, I have successfully managed KPIs and provided training for both front and back office staff. My academic background in Environmental Engineering, combined with my practical experience, allows me to approach challenges with a unique perspective and a commitment to excellence.

Experience

Work history, roles, and key accomplishments

VA
Current

Senior - System Support Specialist

Východoslovenská energetika a.s.

Jan 2024 - Present (1 year 5 months)

Collaborated on setting up new processes and products, introducing new modules and integrating new systems used by service queues (SAP IS-U and CRM). Carried out testing of new processes and products and, considering experience, proactively proposed optimal procedures from the perspective of the needs of the queues and the customer experience. Monitored the performance of systems and addressed sug

VA

Senior - Data Exchange Specialist

Východoslovenská energetika a.s.

Dec 2022 - Present (2 years 6 months)

Performed exchange of data between market participants in accordance with energy legislation. Maintained master data in the SAP IS-U module with a strong focus on Zero Outage policy and data exchange between SAP IS-U and CRM. Acted as an active consultant for Front and Back office regarding SAP IS-U and CRM.

VA

Junior - Data Exchange Specialist

Východoslovenská energetika a.s.

Jul 2013 - Present (11 years 11 months)

Exchanged data between market participants in accordance with energy legislation. Monitored and reported data daily from SAP IS-U. Maintained master data in the SAP IS-U module with a strong focus on Zero Outage policy.

VA

Junior - Support for Customer Services

Východoslovenská energetika a.s.

Sep 2012 - Present (12 years 9 months)

Responsible for implementation of PEGAS sales project in regional Customer service centers. Reported sales data from regional Customer service centers. Provided administrative support for the Head of Customer services and team leaders of regional Customer service centers.

VA

Sales Representative

Východoslovenská energetika a.s.

Oct 2011 - Present (13 years 8 months)

Responsible for sales of products and services. Processed customer requests efficiently and accurately. Ensured customer satisfaction through effective communication and problem-solving.

HY

Receptionist

Hotel Yasmin****

May 2011 - Present (14 years 1 month)

Managed front desk operations, including guest check-in and check-out. Handled reservations and inquiries, ensuring a smooth guest experience. Maintained a professional and welcoming environment for all hotel guests.

PT

Receptionist

Penzión Tavel

Mar 2011 - Present (14 years 3 months)

Managed front desk operations, including guest check-in and check-out. Handled reservations and inquiries, ensuring a smooth guest experience. Maintained a professional and welcoming environment for all hotel guests.

TK

Lecturer of Environmental Engineering

Technical University in Kosice

Oct 2007 - Present (17 years 8 months)

Lectured students of the Department of Environmental Science and Process Management. Supervised and guided bachelor students in their final theses. Contributed to academic research and curriculum development.

Education

Degrees, certifications, and relevant coursework

Technical University in Kosice logoTK

Technical University in Kosice

Ph.D., Environmental Engineering

Completed doctoral studies focusing on advanced topics in environmental engineering. Conducted in-depth research and contributed to the field through academic work.

Technical University in Kosice logoTK

Technical University in Kosice

Bachelor of Science, Environmental Engineering

Obtained a Bachelor of Science degree in Environmental Engineering. Developed foundational understanding of environmental principles and engineering solutions.

Technical University in Kosice logoTK

Technical University in Kosice

Master of Science, Environmental Engineering

Pursued a Master of Science degree in Environmental Engineering. Gained specialized knowledge in environmental systems and sustainable practices.

Tech stack

Software and tools used professionally

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