Anna User

Collaborated on setting up new processes and products, introducing new modules and integrating new systems used by service queues (SAP IS-U and CRM). Carried out testing of new processes and products and, considering experience, proactively proposed optimal procedures from the perspective of the needs of the queues and the customer experience. Monitored the performance of systems and addressed sug

Performed exchange of data between market participants in accordance with energy legislation. Maintained master data in the SAP IS-U module with a strong focus on Zero Outage policy and data exchange between SAP IS-U and CRM. Acted as an active consultant for Front and Back office regarding SAP IS-U and CRM.

Exchanged data between market participants in accordance with energy legislation. Monitored and reported data daily from SAP IS-U. Maintained master data in the SAP IS-U module with a strong focus on Zero Outage policy.

Responsible for implementation of PEGAS sales project in regional Customer service centers. Reported sales data from regional Customer service centers. Provided administrative support for the Head of Customer services and team leaders of regional Customer service centers.

Responsible for sales of products and services. Processed customer requests efficiently and accurately. Ensured customer satisfaction through effective communication and problem-solving.

Managed front desk operations, including guest check-in and check-out. Handled reservations and inquiries, ensuring a smooth guest experience. Maintained a professional and welcoming environment for all hotel guests.

Managed front desk operations, including guest check-in and check-out. Handled reservations and inquiries, ensuring a smooth guest experience. Maintained a professional and welcoming environment for all hotel guests.

Lectured students of the Department of Environmental Science and Process Management. Supervised and guided bachelor students in their final theses. Contributed to academic research and curriculum development.

Completed doctoral studies focusing on advanced topics in environmental engineering. Conducted in-depth research and contributed to the field through academic work.

Obtained a Bachelor of Science degree in Environmental Engineering. Developed foundational understanding of environmental principles and engineering solutions.

Pursued a Master of Science degree in Environmental Engineering. Gained specialized knowledge in environmental systems and sustainable practices.