AUAnna User
@annauser3
Enthusiastic Senior System Support Specialist with strong analytical skills.
SlovakiaWhat I'm looking for
I am a dedicated Senior System Support Specialist with extensive experience in data management and system integration. Currently, I work at Východoslovenská energetika a.s., where I collaborate on setting up new processes and products, ensuring optimal procedures that enhance customer experience. My proactive approach to testing and monitoring system performance has led to significant improvements in operational efficiency.
Throughout my career, I have held various roles that have honed my skills in data analysis, project management, and customer service. As a team leader of the HELPLINE System Support group, I have successfully managed KPIs and provided training for both front and back office staff. My academic background in Environmental Engineering, combined with my practical experience, allows me to approach challenges with a unique perspective and a commitment to excellence.
Experience
Work history, roles, and key accomplishments
Senior - System Support Specialist
Východoslovenská energetika a.s.
Jan 2024 - Present (1 year 5 months)
Collaborated on setting up new processes and products, introducing new modules and integrating new systems used by service queues (SAP IS-U and CRM). Carried out testing of new processes and products and, considering experience, proactively proposed optimal procedures from the perspective of the needs of the queues and the customer experience. Monitored the performance of systems and addressed sug
Senior - Data Exchange Specialist
Východoslovenská energetika a.s.
Dec 2022 - Present (2 years 6 months)
Performed exchange of data between market participants in accordance with energy legislation. Maintained master data in the SAP IS-U module with a strong focus on Zero Outage policy and data exchange between SAP IS-U and CRM. Acted as an active consultant for Front and Back office regarding SAP IS-U and CRM.
Junior - Data Exchange Specialist
Východoslovenská energetika a.s.
Jul 2013 - Present (11 years 11 months)
Exchanged data between market participants in accordance with energy legislation. Monitored and reported data daily from SAP IS-U. Maintained master data in the SAP IS-U module with a strong focus on Zero Outage policy.
Junior - Support for Customer Services
Východoslovenská energetika a.s.
Sep 2012 - Present (12 years 9 months)
Responsible for implementation of PEGAS sales project in regional Customer service centers. Reported sales data from regional Customer service centers. Provided administrative support for the Head of Customer services and team leaders of regional Customer service centers.
Sales Representative
Východoslovenská energetika a.s.
Oct 2011 - Present (13 years 8 months)
Responsible for sales of products and services. Processed customer requests efficiently and accurately. Ensured customer satisfaction through effective communication and problem-solving.
Receptionist
Hotel Yasmin****
May 2011 - Present (14 years 1 month)
Managed front desk operations, including guest check-in and check-out. Handled reservations and inquiries, ensuring a smooth guest experience. Maintained a professional and welcoming environment for all hotel guests.
Receptionist
Penzión Tavel
Mar 2011 - Present (14 years 3 months)
Managed front desk operations, including guest check-in and check-out. Handled reservations and inquiries, ensuring a smooth guest experience. Maintained a professional and welcoming environment for all hotel guests.
Lecturer of Environmental Engineering
Technical University in Kosice
Oct 2007 - Present (17 years 8 months)
Lectured students of the Department of Environmental Science and Process Management. Supervised and guided bachelor students in their final theses. Contributed to academic research and curriculum development.
Education
Degrees, certifications, and relevant coursework
TKTechnical University in Kosice
Ph.D., Environmental Engineering
Completed doctoral studies focusing on advanced topics in environmental engineering. Conducted in-depth research and contributed to the field through academic work.
TKTechnical University in Kosice
Bachelor of Science, Environmental Engineering
Obtained a Bachelor of Science degree in Environmental Engineering. Developed foundational understanding of environmental principles and engineering solutions.
TKTechnical University in Kosice
Master of Science, Environmental Engineering
Pursued a Master of Science degree in Environmental Engineering. Gained specialized knowledge in environmental systems and sustainable practices.
Tech stack
Software and tools used professionally
Availability
Location
SlovakiaAuthorized to work in
Job categories
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