FAFouad Aazmi
@fouadaazmi
Customer support specialist skilled in CRM, escalation handling, and cross-functional teamwork.
SlovakiaWhat I'm looking for
I am a customer support specialist with extensive hands-on experience providing timely assistance across phone, email, and live chat channels and resolving escalated cases with diplomacy and tact.
I have a background in customer service, vendor sourcing, business development, and affiliate management, where I negotiated supplier terms, built partner relationships, and supported product launches through market and competitor analysis.
I routinely use CRM systems (Zendesk, HubSpot), Microsoft Office, and analytics to document case notes, optimize workflows, improve automated communications, and enhance website usability for better customer experiences.
I train new team members, promote knowledge sharing, and bring strong communication, problem-solving, and adaptability to roles that bridge support, marketing, and operations.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Eurococ
Oct 2018 - May 2025 (6 years 7 months)
Provided multichannel customer support (phone, email, live chat), resolved escalated complaints including liaising with French state agencies, and optimized CRM workflows to improve resolution speed and accuracy from 10/2018 to 05/2025.
Teenager's Care
France Terre d'Asile
Jan 2014 - Apr 2017 (3 years 3 months)
Provided night care and reception duties for teenagers, communicated with state institutions, and supported their wellbeing between 01/2014 and 04/2017.
Call Center Agent
Aactif Offshoring
May 2013 - Aug 2013 (3 months)
Answered inbound calls and emails, provided information and advice to callers, and managed customer complaints during a short-term assignment from 05/2013 to 08/2013.
Business Development Specialist
Eurococ
Prospected and engaged potential customers via phone and email, monitored market and competitor trends, and supported new product launches through competitor analysis and opportunity identification.
Affiliate Manager
Eurococ
Managed affiliate relationships, negotiated commission structures, recruited partners, and grew brand exposure and sales through sustained affiliate engagement.
Sourcing Specialist
Eurococ
Negotiated supplier contracts, researched and onboarded cost-effective vendors, and maintained vendor pricing databases to secure advantageous terms and reduce procurement costs.
Education
Degrees, certifications, and relevant coursework
Groupe Scolaire Le Défi
BTS (Brevet de Technicien Supérieur), Management of Small and Medium Companies and Industries
2011 - 2013
Completed a BTS in management of small and medium companies and small and medium industries from 2011 to 2013.
UDUniversité du Littoral Côte d'Opale
International Trade and Management
2014 -
Studied International Trade and Management at Université du Littoral Côte d'Opale beginning in 2014.
UVUniversité de Picardie Jules Verne
International Economy and Strategies
2015 -
Studied International Economy and Strategies at Université de Picardie Jules Verne beginning in 2015.
Tech stack
Software and tools used professionally
Availability
Location
SlovakiaAuthorized to work in
Job categories
Skills
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