Open to opportunities

stinker PC

@stinkerpc

Message

Experienced guest services agent with a passion for customer satisfaction.

Slovakia

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my customer service skills in a dynamic environment, where I can continue to grow and meet new challenges.

I am a dedicated professional with extensive experience in guest services and management. Over the past five years, I have excelled as a Guest Services Agent at Viking Catering AG in Switzerland, where I honed my skills in customer service, communication, and operational efficiency. My role involved managing check-ins and check-outs, utilizing the MXP software suite, and providing concierge services to ensure a seamless experience for guests.

Prior to my current position, I co-managed Natural Selection Fossils in the United Kingdom, where I was responsible for product manufacturing, e-shop management, and bookkeeping. My entrepreneurial spirit was further demonstrated as a co-owner and director of Freshly Clean, where I oversaw domestic cleaning services and maintained high standards of administration and customer service. My diverse background also includes experience as an au-pair and a teacher, showcasing my adaptability and commitment to nurturing environments.

Experience

Work history, roles, and key accomplishments

Current

Guest Services Agent

Current

Viking Catering AG

Jan 2019 - Present (6 years 4 months)

Managed guest check-in and check-out processes, ensuring a smooth experience for all guests. Utilized MXP software suite for cruise industry operations, handling document preparation and printing.

MXP Software Customer Service Email Communication

Co-manager

Natural Selection Fossils

Jan 2004 - Dec 2019 (15 years 11 months)

Oversaw product manufacturing and managed the e-shop, ensuring efficient online operations. Handled bookkeeping, sales, and dispatching, contributing to the company's financial and logistical success.

Bookkeeping Sales Administration Customer Service

Director, Co-owner

Freshly Clean

Jan 2004 - Dec 2014 (10 years 11 months)

Directed and co-owned a domestic cleaning business, ensuring high standards in cleaning and ironing services. Managed administration, bookkeeping, and sales functions.

Domestic Services Ironing Administration Bookkeeping Sales

Au-pair

Jan 2001 - Dec 2003 (2 years 11 months)

Provided comprehensive child-minding services, ensuring the well-being and safety of children. Managed household tasks including housekeeping and cooking.

Cooking

Teacher

Secondary school Valaská

Jan 2000 - Jun 2000 (5 months)

Taught physics and geography to students, developing engaging lesson plans and educational materials. Managed classroom activities and student assessments.

Teaching Lesson planning Classroom Management

Education

Degrees, certifications, and relevant coursework

University of Matej Bel

Magister Degree, Physics and German Language and Literature

Completed a Master's degree in teaching, focusing on physics and German language and literature. Gained comprehensive knowledge in pedagogical methods and subject-specific content.

State Language School Poprad

State Certificate, English Language

Grade: C1 C2

Achieved a State Certificate in English, demonstrating advanced proficiency at C1 and C2 levels. Developed strong communication and comprehension skills in the English language.