Ahsan Aziz

I am an Electronics Engineer with over 5 years of experience in smartphone after-sales services. My journey has been marked by a commitment to excellence in service center operations, team management, and customer satisfaction. I have honed my skills in resolving complex customer complaints and optimizing business operations, ensuring that every customer interaction is a positive one.

In my most recent role as Service Center Manager at Vivo Electric, I supervised a dedicated team of customer service representatives, achieving a remarkable 95% customer satisfaction rate. My hands-on experience in performing Level 1 and Level 2 smartphone repairs has allowed me to reduce repair turnaround times significantly. I take pride in my ability to manage inventory efficiently, ensuring that stock levels are optimized to meet customer demands.

My educational background includes a Bachelor of Science in Electronics from Isra University, where I also engaged in various academic projects that enhanced my technical skills. I am passionate about leveraging my expertise to contribute to a dynamic team and drive operational success.