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Zul Norain Bashir

@zulnorainbashir

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Maintenance Engineer at Vivo Mobiles PVT Ltd who diagnoses and repairs devices and helps improve service workflows.

Pakistan

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At Vivo Mobiles PVT Ltd, I diagnose and repair devices, handle customer complaints, and provide operational guidance. I also work with the Service Center Manager and other teams to track quality issues and improve workflows and service delivery.

At Pak Cutlery Consortium, I designed, implemented, and maintained electrical systems for a manufacturing plant, including power distribution and control systems. My academic projects include designing and fabricating a dual-band antenna for health-care applications and building a MATLAB model of an overhead three-phase power line.

Experience

Work history, roles, and key accomplishments

Current

Maintenance Engineer

Current

Vivo Mobiles PVT Ltd

Sep 2024 - Present (2 years 1 month)

Diagnosed and repaired devices in compliance with industry standards, handled customer complaints, and provided operational guidance. Managed cash handling, inventory control, and coordinated with teams to improve service delivery.

Repair Customer Service Inventory Management Cash Handling Reporting 6S 管理 Workflow Improvement

Maintenance Engineer

Pak Cutlery Consortium

Jul 2023 - Aug 2024 (1 year 1 month)

Designed, implemented, and maintained electrical systems for a manufacturing plant, including power distribution and control systems. Troubleshot electrical faults and coordinated with cross-functional teams to ensure compliance with safety standards.

Electrical Systems Power Distribution Control Systems Troubleshooting OSHA NFPA Maintenance Team Coordination

Intern

MB Communications

Aug 2022 - Aug 2022 (0 months)

Attended customer meetings and resolved issues related to electrical equipment. Analyzed equipment faults, led a team of skilled workers, and served over 100 customers daily with a 97% satisfaction rating.

Customer Service Equipment Repair Team Leadership Fault Analysis Customer Satisfaction

Intern

Darson Industries

Jun 2022 - Aug 2022 (2 months)

Gained hands-on exposure to CNC tool machining during a 2-month onsite internship. Maintained and calibrated equipment, operated generators, and worked on steam generation using biofuel.

CNC Machining Equipment Calibration Generator Operation Biofuels Maintenance

Education

Degrees, certifications, and relevant coursework

HITEC University

Bachelor of Science, Electrical Engineering

2019 - 2023

Grade: 2.62/4.0

Bachelor of Science in Electrical Engineering with a CGPA of 2.62/4.0. Coursework included Control Systems, Communication Systems, High Voltage Engineering, Renewable Energy Systems, Health and Safety Systems, and Power Transmission and Distribution.