Ahriel User
@ahrieluser
I grow insurance agencies through bilingual sales, operations, and client guidance.
United StatesWhat I'm looking for
I'm building day-to-day operations and new business at Muga Insurance Services d/b/a Del Toro Insurance in Austin, coordinating sales, client service, carrier communications, compliance documentation, and lead management for a newly established office.
I've helped clients navigate auto, home, renters, personal, and commercial insurance in both English and Spanish. At O'Quinn Insurance Services, I increased sales revenue by 70% through strategic Property & Casualty cross-selling; at George Hernandez Allstate Insurance, I averaged 10 policies per week and ranked in the top tier of the sales team.
My background also includes high-volume licensed support and sales at Foundever, where I handled 30+ daily State Farm calls and closed 90% of Progressive insurance sales calls.
Experience
Work history, roles, and key accomplishments
Branch Operations Manager
Muga Insurance Services
Apr 2026 - Present (4 months)
Manages day-to-day insurance agency operations, coordinating sales, customer service, lead management, carrier communications, and compliance. Supports agency growth by implementing workflows and improving processes for a newly established office.
Bilingual Licensed P&C Insurance Sales Agent
O'Quinn Insurance Services
Oct 2023 - Aug 2024 (10 months)
Provided customized insurance consultations for auto, home, and renters policies. Increased sales revenue by 70% through strategic cross-selling of Property & Casualty products.
Bilingual Licensed P&C Insurance Sales Agent
George Hernandez Allstate Insurance
Feb 2023 - Sep 2023 (7 months)
Acted as a bilingual liaison between clients and underwriters, providing personalized coverage recommendations. Averaged 10 policies per week, consistently ranking in the top tier of the sales team.
Licensed Call Center Representative
Foundever
Dec 2019 - Jan 2023 (3 years 1 month)
Managed inbound calls and chats for Intuit's TurboTax, co-developed scripts and automated responses, and later handled after-hours support for State Farm. Transitioned to Progressive campaign, closing 90% of insurance sales calls.
Education
Degrees, certifications, and relevant coursework
Daytona State College
Associate of Science, Business Administration
Associate of Science in Business Administration from Daytona State College, graduated in 2019.
Deerfield Beach High School
High School Diploma, General Studies
High school diploma from Deerfield Beach High School, graduated in 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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