Ahmed Sabtan

I’m a Trilingual Technical Support Specialist with hands-on experience resolving customer technical issues across chat, email, and phone channels. I’m a native Arabic speaker with advanced English (C1) and upper-intermediate Russian (B2), and I bring a customer-first mindset to every interaction.

In my recent role, I troubleshoot software and hardware problems, communicate solutions in clear, simple language, and follow structured workflows within ticketing systems to reduce response times. I also escalate complex cases to senior engineers with detailed documentation to ensure smoother handovers and faster resolution.