Owoeye Folake
@owoeyefolake
Customer-focused technical support specialist skilled in issue resolution.
ZimbabweWhat I'm looking for
I’m a technical support specialist with hands-on experience resolving complex issues beyond first-line support, using tools such as Jira, SQL, and Postman.
I’ve worked in fast-paced environments supporting global teams across time zones and flexible schedules, delivering precise operational work like data entry and ticket triage.
By identifying patterns in customer-reported issues and collaborating cross-functionally, I’ve helped reduce resolution times and improve customer satisfaction.
I communicate clearly, concisely, and empathetically, adapt quickly to new platforms and industries, and am motivated to support mission-driven teams that value autonomy, creativity, and doing the right thing.
Experience
Work history, roles, and key accomplishments
SACustomer Support Specialist
Provided technical support and triage for global customers, resolving complex issues beyond first-line support and improving resolution times through debugging and cross-functional collaboration.
Education
Degrees, certifications, and relevant coursework
Owoeye hasn't added their education
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Location
ZimbabweAuthorized to work in
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