Owoeye Folake

I’m a technical support specialist with hands-on experience resolving complex issues beyond first-line support, using tools such as Jira, SQL, and Postman.

I’ve worked in fast-paced environments supporting global teams across time zones and flexible schedules, delivering precise operational work like data entry and ticket triage.

By identifying patterns in customer-reported issues and collaborating cross-functionally, I’ve helped reduce resolution times and improve customer satisfaction.

I communicate clearly, concisely, and empathetically, adapt quickly to new platforms and industries, and am motivated to support mission-driven teams that value autonomy, creativity, and doing the right thing.