Somaja Novosel
@somajanovosel
Customer service professional specializing in chat and email support, aiming to advance into bilingual voice support.
ZimbabweWhat I'm looking for
I’m a dedicated customer service professional with nearly 3 years of experience in online support via chat and email. I focus on resolving customer issues with empathy, efficiency, and clear communication to protect client satisfaction and service quality.
At TaskUs, I managed customer requests across evolving workflows in a fast-paced, international environment. I’m comfortable adapting quickly and maintaining consistent, quality outcomes even as processes change.
I bring strong language capability—Arabic native, English fluent, and French advanced written & reading, currently refreshing conversational skills. I’m seeking to grow into live voice-based support roles, especially in bilingual environments (French & English).
Experience
Work history, roles, and key accomplishments
Provided professional customer support via chat and email, resolving customer issues with empathy and clear communication while adapting to evolving international workflows. Focused on client satisfaction and quality of service over ~2 years 10 months.
Education
Degrees, certifications, and relevant coursework
Somaja hasn't added their education
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Availability
Location
ZimbabweAuthorized to work in
Job categories
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