Ahmed Elyas

Spearheaded customer experience initiatives that resulted in a 25% increase in overall customer satisfaction scores within the first year. Developed and implemented innovative communication strategies that streamlined information flow between departments, improving operational efficiency by 30%.

Developed and executed comprehensive communication strategies to enhance corporate image and stakeholder engagement. Coordinated internal and external communication efforts, ensuring alignment with company goals and timely dissemination of information.

Developed and executed strategic communication plans to enhance corporate reputation and stakeholder engagement. Created high-quality content for internal and external communications, including press releases, newsletters, and social media posts.

Managed recruitment processes, including job posting, candidate screening, and interview coordination, resulting in a 30% reduction in time-to-fill positions. Developed and implemented employee onboarding programs that increased new hire retention by 25% year-over-year.

Developed and implemented data-driven insights to enhance client marketing strategies, resulting in a 15% increase in campaign effectiveness. Conducted comprehensive market analysis and competitive benchmarking, providing actionable recommendations that improved client satisfaction ratings by 20%.

Conducted comprehensive quality assessments of customer interactions to ensure adherence to company standards. Analyzed customer feedback and data trends to identify areas for service improvement, directly influencing operational strategies.

Ensured compliance with food safety standards by conducting regular inspections and audits of food handling processes. Developed and implemented training programs for staff on food quality control and safety procedures, improving overall team performance.

Conducted in-depth operational audits to identify areas of improvement and enhance service quality across diverse international markets. Collaborated with cross-functional teams to develop and implement best practices, reducing operational inefficiencies by 15%.

Completed FSSC 22000 certification course, gaining a foundational understanding of food safety systems. Engaged in practical case studies to analyze real-world applications of food safety standards. Participated in interactive workshops focusing on risk assessment and hazard analysis in food production.

Successfully completed a comprehensive Diploma in Food Safety, acquiring in-depth knowledge of food safety regulations and best practices essential for public health. Participated in interactive, hands-on training workshops focusing on critical skills related to food safety inspections, risk analysis, and emergency response protocols. Collaborated with a diverse group of students on multifaceted p

Successfully completed a Food Safety Training Certification by USAID focused on Safe Practices & Procedures, demonstrating commitment to food safety protocols. Participated in interactive workshops and lectures that explored advanced methodologies in risk assessment and food safety interventions, enhancing practical skills. Acquired comprehensive knowledge of food safety regulations, hazard analys

Successfully completed the prestigious McKinsey Forward Program; a comprehensive curriculum emphasizing advanced analytical techniques, strategic decision-making, and innovation. Engaged in collaborative project assignments with diverse teams, utilizing collective knowledge to craft innovative solutions aimed at resolving complex business challenges within various industries. Participated in an ar

Achieved ACI ASQ Departures Survey Field Agent Certification, a credential that highlights proficiency in measuring and influencing airport service quality and performance. Participated in immersive training that involved extensive hands-on data collection efforts, focusing on unique passenger experiences and expectations at airports. Collaboratively analyzed collective survey data with a diverse

Completed a comprehensive curriculum specializing in strategies to enhance customer service in the airport environment, gaining in-depth insights into best practices, innovative technologies, and customer relationship management. Engaged in a series of industry-led workshops and real-world case studies, honing skills to effectively improve passenger experience through practical applications and cr

Achieved certification in the EMS Internal Auditor Course, specializing in ISO 14001 standards and compliance with environmental regulations. Executed detailed mock audits and assessments, honing analytical skills to identify compliance gaps and recommend actionable improvements for various organizations. Participated in collaborative peer-review sessions, enhancing interpersonal skills and gainin

Deepened knowledge in intricate airport management frameworks through a blend of theoretical coursework and hands-on practical applications, contributing to a comprehensive understanding of operational logistics. Directed and organized collaborative strategic workshops with peers, focusing on optimizing airport operations and enhancing the traveler experience, which honed leadership and teamwork a

Acquired in-depth knowledge of air transport economics, including demand forecasting, yield management, and cost-benefit analysis relevant to civil aviation. Conducted comprehensive case studies in a team environment that examined real-life operational challenges faced by airline companies, emphasizing strategic decision-making and problem-solving skills. Developed strong collaborative and present

Completed comprehensive training in Environmental Awareness focusing on reducing waste in aviation settings. Participated in hands-on workshops that emphasized sustainable practices in airport operations. Developed strategies for effective waste management tailored to the aviation industry.

Completed a comprehensive course on Safety Management Systems (SMS) Awareness, gaining critical insights into safety protocols essential in aviation operations. Engaged in interactive workshops that simulated real-world safety scenarios, allowing for the development of problem-solving and critical thinking skills crucial to effective safety management. Collaboratively analyzed case studies with cl

Acquired in-depth knowledge of rhetorical techniques and their practical applications in effective communication. Developed skills in non-verbal communication and body language interpretation through theoretical and practical coursework. Participated in workshops and presentations, enhancing public speaking and persuasive communication capabilities.

Completed comprehensive training in occupational health and safety regulations and best practices, equipping myself with essential knowledge for ensuring workplace safety. Delivered presentations on risk assessment techniques and emergency response protocols, enhancing my public speaking and communication skills in a professional setting. Collaborated in group projects to analyze case studies on w