Saima Abbasi

I am a passionate and service-driven professional with over 10 years of experience in customer engagement, leadership development, and communication training. My journey has been marked by a proven ability to deliver exceptional customer service in high-pressure environments, where I have honed my strong interpersonal skills and cultural intelligence. Fluent in English and Urdu, with conversational Arabic, I excel at managing client expectations and leading training programs that drive service excellence across multicultural teams.

As the Customer Experience & Service Excellence Lead at inspirED Future, I founded and led a professional development company focused on customer-centric leadership and communication excellence. I have successfully delivered over 50 workshops and training sessions, achieving a remarkable 98% satisfaction rating from clients. My commitment to enhancing service delivery is evident in my development of a guest engagement framework that boosted client retention by 35% and my mentorship of over 800 professionals in emotional intelligence and communication.

My academic background includes a PhD in Executive Leadership and a Master of Arts in English Literature. I am dedicated to continuous learning and have completed various certifications in customer service mastery and emotional intelligence. I am now seeking to bring my expertise to the Emirates Group's customer service team, where I can contribute to creating exceptional customer experiences.