Open to opportunities

Sidahmed Hamoud

@sidahmedhamoud

Message

I investigate trading platform issues and build clear fintech support workflows for customers and operations teams.

Morocco

Message

What I'm looking for

I'm seeking a fully remote Customer Support, Technical Support, Customer Success, or Fintech Operations role where I can investigate platform and account issues, document reliable workflows, and deliver clear customer resolutions.

I've investigated trading platform behavior across MT4, MT5, cTrader, and TradingView, analyzing order execution, spreads, slippage, leverage, and account activity.

As an Independent Fintech Operations & Market Analyst, I completed four proprietary trading evaluations and managed a $50,000 funded trading account while following strict operational and risk-management requirements. I maintain detailed investigation logs, trade audits, and documentation to support accurate decisions.

I built a fintech support portfolio with 15+ realistic simulations covering customer support, technical troubleshooting, compliance, and brokerage operations. My work includes workflows for deposits, withdrawals, platform issues, trade execution, KYC/AML verification, account reviews, and internal escalations.

I'm focused on making complex brokerage issues easier to investigate, document, and resolve through structured ticket handling, SOPs, and customer-facing knowledge base content.

Experience

Work history, roles, and key accomplishments

Current

Independent Fintech Operations & Market Analyst

Current

Self Employed

Jan 2023 - Present (3 years 7 months)

Investigated trading platform behavior across MT4, MT5, cTrader, and TradingView, analyzing order execution, spread behavior, slippage, leverage, and account activity. Managed trading operations under strict risk-management rules, completing 4 proprietary trading evaluations and managing a $50,000 funded trading account.

CTrader Trading View Risk Management Compliance